AI virtual booking assistant

The challenge

The booking process involves recurring questions, understanding dates and preferences, checking available conditions, and collecting information for continuity. During high-demand periods, depending entirely on human service can create queues and loss of continuity in the journey.

The solution developed

CISP1 developed a virtual AI assistant to interact with guests in natural language. The agent identifies intent, dates, preferences, and context, consults authorized information, and guides the user through the steps planned for the reservation. The solution was designed to work integrated into the operational process, maintaining the possibility of forwarding to human service when the situation requires additional analysis or specific treatment.

How the application works

• Receives guest request via digital channel.
• Interprets intent, dates, preferences, and context.
• Consults authorized information on availability and conditions.
• Answers questions and collects necessary data.
• Forwards or concludes the next step of the booking flow.

Value for the operation

• Accelerates service for recurring requests.
• Expands the availability of digital interaction.
• Reduces manual effort in the initial stages of booking.
• Improves continuity between doubt, intention, and next action.

Capabilities applied